Shipping policy

Last updated: October 10, 2026

Where we ship

FURRYNEST currently ships to the 48 contiguous United States and Washington, DC. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses, or destinations outside this service area. Please use a complete physical street address, including any apartment or unit number; not all carriers can deliver to P.O. boxes.

Shipping cost

Standard shipping is free on orders delivered within our supported service area. There is no minimum order value. The available shipping option and final order total are shown at checkout. Any applicable taxes collected by FURRYNEST are shown separately at checkout.

Processing and delivery

Orders are normally prepared for dispatch within 1–5 business days after payment is confirmed. Processing is separate from the carrier's transit time. Business days are Monday through Friday, excluding applicable public holidays.

For planning, allow approximately 7–20 business days from ordering to delivery. This is an estimate, not a guaranteed delivery date. Timing depends on the product, stock availability, fulfillment warehouse, destination and carrier. Some items arrive sooner; holidays, customs checks, severe weather or carrier disruptions can cause longer delivery times. Contact us before ordering if you need an item by a specific date.

Products may be dispatched by our fulfillment partners from warehouses in the United States or China. Not every item ships from a U.S. warehouse. If a different processing or delivery estimate is stated for a particular item before purchase, that item-specific estimate applies.

Tracking and separate parcels

When tracking becomes available after dispatch, we provide shipment details through your order notification or order-status page. Carrier scans may take a few days to appear. Orders containing multiple items may arrive in separate packages, on different dates, and with separate tracking numbers. Split shipments do not add a shipping charge to your order.

Delays and unavailable items

If we cannot dispatch an item within the stated processing period, we will notify you, provide a revised estimate when available, and offer you the choice of agreeing to the delay or cancelling the unshipped item for a prompt refund. We will not substitute an item without your agreement. If your parcel has not arrived within the estimated delivery period, contact us with your order number so we can investigate.

Address changes and delivery problems

Please check your delivery address before submitting your order. Contact us immediately if a correction is needed; changes may not be possible once fulfillment has begun. If tracking shows delivered but your parcel is missing, check the delivery location and any household or building reception, then contact us. For a damaged or incorrect item, keep the packaging and send your order number and photos so we can help resolve the issue. This policy does not limit your statutory rights.

Need help?

Use our Contact form and include your order number, if you have one. Do not send payment-card details.